I'm not sure when the practice of common decencey and respect flew out the window, but I see it everyday in many shapes and forms.
Let's take Lemon Ricotta Lady and her jerkish ways as an example to illustrate the above point.
We had a typical Monday morning: busy, lots of people checking out, needing things, and wanting tax forms. In essence, it's nothing out of the norm.
I happened to be on the phone with a patron that I knew was in the hospital and she had some fines on her card. We were trying to find a good time to meet to discuss this and she wanted to come in later, but I wouldn't be in and yaddayaddayadda. You don't care about the details. If you do, I can email them to you.
So, here in strolls Lemon Ricotta Lady, who sees that I'm on the phone and hears that it's clearly a library-related call. I try to look up and make eye contact, but she isn't having any of that.
Instead of being patient and waiting, she THROWS a piece of paper at me.
I seethed. I seethed. I seethed.
WHO THE FUCK DO YOU THINK YOU ARE THAT YOU CAN JUST THROW SHIT AT ME?!?!?!?!?!?!?!?
I let the paper fall to my desk and saw her request. It wasn't anything urgent. She always takes forever in here since she's old, which is fine. But you know what? Just because you're older than dirt that doesn't mean that you can interrupt me or THROW SHIT AT ME.
When I ended the call with my nice and kind patron, Lemon Ricotta Lady plopped down at the chair next to my desk and asked if I had the information for her. Of course I did, because I'm an awesomeasfuck reference librarian, and handed it over.
Do you know what she had the nerve to say?
"Oh, this is long. 9 pages? I don't know if I want 9 pages. Can't you just get something from Google."
"No, actually, this is better than Google. We pay for this subscription database. Any wackjob can make a website, this is reliable information right here."